Heritage Parts Centre Reviews

Heritage Parts Centre has an overall rating of 2.3 based on 49 reviews. Customer feedback on Heritage Parts Centre is mixed: Heritage Parts Centre reviewers highlight positive aspects like wide selection of parts, knowledgeable customer service, fast shipping, which strongly appeal to classic car enthusiasts, restoration hobbyists, vintage vehicle owners. However, Heritage Parts Centre is often criticized for its higher prices than competitors, occasional stock issues, website navigation challenges.

2.3/5.0

49 reviews

5 Stars

3

4 Stars

2

3 Stars

7

2 Stars

8

1 Star

9

All Heritage Parts Centre Reviews (49)
DavidPacheco_96
May 27, 2026
"Maybe it’s just me, but the return process..."
Maybe it’s just me, but the return process felt like way more hassle than it needed to be. I ordered the wrong part and tried to send it back, but there was a lot of waiting around for replies and I ended up having to chase things myself. It did get sorted eventually, so fair enough, but it wasn’t a great experience. I’d probably only order again if I was completely sure I had the right part
MariamBarrington_59
May 24, 2026
"I was hoping to pick up a few..."
I was hoping to pick up a few parts for my older VW, but the selection was disappointing. There were loads of items listed, but once I clicked through, a lot of them were either unavailable or not actually the right fit for my car, so it felt like I was just going in circles.
I also tried reaching out for help, but it turned into that annoying support loop where you get passed around or sent back to the same basic info without a clear answer. Maybe the site works better for newer or more common models, but for me it was limited, time-consuming, and frustrating.
Mack_barna89
May 24, 2026
"Wrong part sent, not really worth the hassle"
I ordered a specific part number but ended up receiving a different item. It was frustrating having to sort it out, and it held up the job longer than it should have. For something that should’ve been straightforward, it felt like more hassle than it was worth.
Garry-masters
May 19, 2026
"I’m always a bit cautious about…"
I’m always a bit cautious about ordering internationally because I don’t want to get hit with unexpected duties or customs charges. Thankfully, everything was handled fine and there were no surprise fees. Delivery actually came quicker than I expected too, so overall it was a smooth experience
FredrickMillican
May 18, 2026
"Good delivery, but the cost stings"
The parts arrived fine, so I can’t really complain about that side of things. I was relieved everything showed up without any issues. But once I looked at the prices and then added the postage on top, my mood changed quickly. It just felt a bit too expensive for what it was, and overall it didn’t feel like great value for me.
jesuscox9262
May 16, 2026
"Decent experience, but nothing amazing"
I ordered a couple of parts from the site and they did show up, so I’m assuming they’re trustworthy overall. The prices were fine, though not exactly the cheapest I’ve seen. Delivery took a bit longer than I expected, and based on the lack of updates, it kind of felt like they weren’t in a huge rush to keep me in the loop. Nothing really went wrong, but I can’t say I was super impressed either. I’d probably use them again if I couldn’t find the part somewhere else.
newton1982
May 08, 2026
"Exchange worked out, just a bit slow"
I accidentally ordered the wrong part and had to swap it, which was on me. The return instructions were easy enough to follow, but after that it went a bit quiet and I ended up having to chase them to see what was going on. It kind of felt like my exchange was just sitting there until I gave them a nudge, though maybe that’s just how their process works. The new part did arrive in the end and fitted properly, so no major complaint there. Just wish the updates had been a bit better and the whole thing moved a little faster...
clyde_Mcdowell96
April 25, 2026
"Late Support, But It Got Fixed"
Support took ages to get back to me, which was frustrating. I kept waiting and waiting, and the slow replies got annoying. They did sort it out in the end, so that was good, but yeah, the response time was really not great.
DavidNye
April 18, 2026
"Damaged item and a frustrating experience"
Maybe it’s just me, but if something arrives damaged, I’d expect it to be sorted out quickly. I sent photos over straight away, but the replies were really slow and I never seemed to get a clear answer. In the end I felt like I was the one doing all the chasing for a problem that wasn’t even my fault. Disappointed with Heritage Parts Centre, and I don’t think I’ll be ordering from them again.
travisbaudoin3809
March 22, 2026
"Not really worth the hassle"
I ordered a small trim piece, nothing fancy, and right out of the bag the plastic just felt kind of cheap. I was sitting at my kitchen table trying to line it up, with a screwdriver and a half-cold coffee next to me, and the fit still wasn’t right. I messed with it way longer than I should have and it still looks a little off. For what it cost, I expected better quality. I don’t think I’ll be buying parts from here again
RobertRossi
March 17, 2026
"They sent me the wrong part…"
They sent me the wrong part at first, which was a bit annoying, who wants to deal with that? But to be fair, they sorted it out quickly and got everything back on track.
MAY
February 14, 2026
"I went in thinking the staff would be..."
I went in thinking the staff would be able to answer a few basic questions, but they didn’t seem to know much about what I was asking. It was a bit frustrating because I expected more guidance and ended up leaving without much help...
JeanEsteban_60
February 12, 2026
"I was expecting the shipping to be the…"
I was expecting the shipping to be the part where the total suddenly jumped, because that’s usually how it goes. But it was actually reasonable, cheaper than I had guessed, and there weren’t any random extra fees popping up at the last second. Kind of a small thing, but it made the whole order feel way less annoying.
susie.Norton
February 12, 2026
"Parts were fine, but something felt off"
The parts turned out okay in the end, but the whole process just felt a bit off. Communication wasn’t great, and I had to ask twice just to get updates. Even when they replied, it didn’t really answer what I was asking, so I felt like I was kind of guessing what was going on with my order. It wasn’t a terrible experience, but it definitely made things more stressful than they needed to be.
virginia1986
February 10, 2026
"I reached out with a question about…"
I reached out with a question about whether a part would fit before I placed my order. To be fair, they did get back to me and the info they gave was actually helpful, but it took longer than I expected and I ended up having to follow up once. That part was a bit frustrating since I was trying to get the order sorted. Overall, not a bad experience, just not especially quick. I’d probably use them again, but only if I wasn’t in a hurry.
JosephGrothe
February 06, 2026
"Pretty Smooth Overall"
I was kind of in a rush, but everything went fine. Didn’t really run into any issues, so I can’t complain.
CorneliaEverett_48
February 02, 2026
"Still Waiting and No One to Talk To"
I'm still waiting and it's getting really annoying. What makes it worse is that there's no actual person to speak with, so it just feels like I'm stuck with no updates and no human contact at all
douglas_Roy94
January 25, 2026
"I had a frustrating time using the…"
I had a frustrating time using the site. Every time I tried to narrow things down, the filters kept resetting, so I had to keep starting over. On top of that, the website would say one thing in one spot and then something different later, which made the whole process confusing. Checkout also felt slow and clunky, like it took way more effort than it should have.
michael-Villeda
January 21, 2026
"Product descriptions could use a bit more detail"
I had a hard time figuring out exactly what I was getting because the product descriptions felt a little vague (which is kind of frustrating when you’re trying to compare options). A few more details, like sizing, materials, or what’s included, would really help.
kathryn2000
January 18, 2026
"Not enough product photos"
I wanted to buy it, but the pictures just weren’t helping. Too small. Not enough angles. I kept zooming in and still couldn’t really tell what I was looking at. Just made it hard to feel sure about what I’d actually be getting

View More Reviews

Have a question about Heritage Parts Centre?
vwheritage

Heritage Parts Centre Reviews

Coupons & Promo Codes

Customer Reviews

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.